Credit Repair Policy

Credit Repair Policy


Martin Tax Pro and Services LLC is committed to helping clients improve their credit profiles by providing accurate, ethical, and legal credit repair services. This policy outlines the principles, procedures, and expectations that govern our services.

We assist clients by:

  • Analyzing credit reports from the three major credit bureaus (Equifax, Experian, and TransUnion)
  • Identifying inaccurate, outdated, or unverifiable items
  • Disputing negative items on behalf of the client
  • Providing credit education and guidance on building a strong credit profile

Client Responsibilities must:

  • Provide accurate and honest information during enrollment
  • Maintain active communication and provide documents when requested
  • Avoid applying for excessive new credit while under our program
  • Make timely payments for services rendered

We do not guarantee specific results, credit score increases, or removal of all negative items. We operate in full compliance with the Credit Repair Organizations Act (CROA), the Fair Credit Reporting Act (FCRA), and all applicable state laws.

Payment & Refund Policy

  • All fees will be disclosed prior to enrollment and agreed upon in writing
  • ALL SALES ARE FINAL AFTER DISPUTE HAS BEEN SENT
  • Monthly service fees are billed after monthly work is completed
  • Clients may cancel at any time with no penalty
  • Refunds may be issued if no work has been performed or due to company error

Privacy & Confidentiality

All client information is kept confidential and used solely for the purpose of credit repair services. We do not share personal information with third parties without consent, except where required by law.

Duration of Services

Credit repair is a process that may take several months, depending on the complexity of the client’s credit report. While some results may appear within 30–45 days, clients are encouraged to commit to the process for a minimum of 3–6 months.

Cancellation Policy

Clients may cancel their service at any time by providing written notice (email or mailed letter). No further payments will be charged after cancellation, and any work in progress will be completed if already billed.

Dispute Resolution

In the event of a dispute or dissatisfaction, clients should first contact us directly for resolution. We are committed to addressing concerns promptly and fairly.